Shipping + Delivery 

  • Please allow up to 2 days for order processing. All orders ship every Friday via Priority Mail.

Returns + Exchanges

  • Please make sure your product has arrived and excellent condition prior to use. We cannot accept returns on used candles under any circumstance.
  • If your candle is damaged or you are not satisfied, please notify us within 14 days of delivery. If you should need to return or exchange any item(s):
    • Please include copy of order confirmation with items being returned.
    • Item(s) being returned must be in the original packaging unused.
    • When shipping merchandise back, please wrap the item(s) in a sturdy box and secure with strong tape. In the event, merchandise is received and is damaged; only 50% of the retail price at the time of purchase will be refunded, excluding taxes and shipping.
    • Address your package to our return address. Contact support@shopbalanceco.com for address.

Pick-Up

Pick-up is only available for Maryland residents. You must use MD zip code to redeem free shipping. Please put “” in the promo code section to claim. 

Soy Wax Information + Tips

  • All natural: Wax is derived from vegetables 
  • Burns cleaner and longer than traditional parrafin wax 
  • 100% non-toxic: Phthalates, parabens and sulfate free 
  • Burns evenly 

Safety & Burn Tips 

  • Remove all the packaging before lighting. 
  • Place on a heat-safe surface. 
  • Container will be hot when candle is lit. 
  • Keep away from children and pets. 
  • Keep away from things that catch fire. 
  • Burn within sight. 
  • Keep wick trimmed to avoid build up and to keep a clean burn. 
  • If smoking occurs, blow candle out.
  • Trim wick(s), remove trimmings, and relight. 
  • Teach everyone in the family the rules of safe candle use.
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